employee training
6 Ways to Deal With Difficult Employees
November 29, 2010 0 Comments
Employee Development Difficult employees are not necessarily bad employees. On the positive side, by challenging the status quo they can be effective catalysts for change. On the negative side, difficult employees can be disruptive to the smooth and efficient running of the organization. Most managers Read More
Maintaining Credibility During an Organizational Crisis
November 15, 2010 0 Comments
Leadership Development Distrust of corporate leadership has grown in recent times. Enron, Madoff, Imclone, Tyco and other corporate scandals have left the customers, investors, and workforces suspicious—if not skeptical of the motives of many corporate leaders. Here are five suggestions for senior HR managers and Read More
Best Practices In Employee Development
November 9, 2010 0 Comments
Employee Development In a recent survey of a multi-industry group of seventy-one companies, Best-in-Class.com identified a set of best practices for organizations to think about when implementing employee training and development programs.
Justifying the Cost of Supervisor Training
November 5, 2010 0 Comments
Employee Training Supervisors play a key role in any organization’s growth and development as they create the link between technical and other “front line” employees and upper management. Not only do supervisors have a huge impact on the bottom line of most organizations, but they Read More
Reverse Outsourcing – A Growing Trend with HR Challenges
November 2, 2010 0 Comments
Change Management It seemed a no-brainer a few years ago for many companies to outsource operations to China, India, or other off-shore locations; however, some companies are starting to realize that outsourcing comes with its own challenges. Issues of quality control, shipping costs, and increasing Read More
Training Managers to be Interviewers
October 29, 2010 0 Comments
Employee Training It’s not a given that hiring managers understand legal requirements that apply to the hiring process. That’s why HR professionals need to “train, train, train” managers to interview correctly. HR professionals need to insist that managers review the job description of the position Read More
Tell Me About Your Best and Worst Boss
October 26, 2010 1 Comment
Interview Questions As an interviewer, asking a candidate to tell you about the best boss and the worst boss they ever had can be quite revealing about their attitude towards authority. Some things to look out for in the candidate’s response to this question are: Read More
Critical Thinking Skills, “All Brains on Deck”
October 22, 2010 0 Comments
Talent Management In years past many organizations ran “all hands meetings”. This was a carryover from the days of sailing ships when crew members were seen as pairs of hands and little more. Today we should call these meetings “all brains meetings” since dealing with Read More
Putting the “e” in back in “Customr Servic”
October 6, 2010 0 Comments
Employee Training Okay it’s a catchy title—if you put the “e” back you get Customer Service. But in this case “e” does not stand for electronic—it stands for “EMPATHY,” something you just don’t get from electronic gadgets! So why is empathy so important in the Read More
Workplace Violence – Is It Getting Worse?
October 1, 2010 0 Comments
HR Policies The Republican candidate for Governor of New York almost came to blows with a reporter this week. Carl Paladino got into the altercation after objecting to the way a newspaper had covered his personal life. In fact, he threatened the reporter saying “I’ll Read More
