Career Development Monty Python Style

So what do a doctor, lawyer, historian, graphic artist, English teacher, and script writer have in common? They are the original professions of the members of Monty Python’s Flying Circus comedy team!
As Monty Python recently celebrated its 40th anniversary, it is interesting to speculate about how these talented individuals might have spent their careers had [...]

A Message for Instructional Designers - Learning Styles Are Important

I recently had a casual conversation with a guy responsible for checking aircraft engines for cracks in the metal casings. A pretty critical job you might think—particularly if, like me, you fly a lot on business.
I was interested in the quality tool and systems he uses in his job “Six Sigma? SPC? ISO 9000? “ [...]

The Assessment of Intellectual Functioning in the Work Environment

Most organizations need information to assist them in selecting people for jobs. A job candidate’s thinking capability is often the key to success in the current fast paced, hi-tech environment in which academic qualifications and even work experience may not be a good predictor.
So how can organizations measure thinking ability of potential candidates? The following [...]

Overcoming Resistance to Change

Immunity generally refers to your physical well being (particularly in the current H1N1 epidemic); but Robert Kegan and Lisa Laskow Lahey have written a book that deals with psychological rather than physical immunity.
Their book: “Immunity to Change: How to Overcome It and Unlock the Potential in Yourself and Your Organization” proposes that our deeply held [...]

BRIEF Training for Customer Service Excellence

What do you look for when you want excellent customer service? The answer is BRIEF—a useful acronym for the key components of what makes up excellent customer service:

BR - Stands for Build Rapport—the person offering you service connects with you on your “wave length” and makes you feel valued as a customer

I - Stands for [...]

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