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Using Personality Assessments for Successful Hiring in Seven Job Families

 

June 29, 2009 0 Comments

talent management tuesdayIt is a well known fact – people are suited to certain jobs and not others! Recall any experiences in your past with sarcastic waitresses or the overly aggressive doorman? Wouldn’t it be great if there was a way to screen out people with the wrong personality for the job? Ah! – a world filled with pleasant waitresses and courteous doormen!

Well, there is a way to do just that – using a screening tool called the Candidate Potential Report (CPR) from Hogan Assessment Systems, hiring managers and HR recruiters can radically improve their hiring success rates.

The CPR assesses candidate’s suitability based on their personality profile in seven job families:

  1. Service and Support Positions
    These jobs require people to engage with customers and provide specific services – including cashiers, wait staff, tellers, and dispatchers. Candidates in this category are resilient, self-assured, stable under pressure, organized, and able to confront conflict appropriately.
  2. Administrative and Clerical Positions
    Jobs in this category require employees to plan, direct, or coordinate the supportive services of an organization – including secretaries, professional assistants, receptionists, and clerks. These jobs require people who are stable, dependable, detail-oriented, and able to handle disagreements tactfully.
  3. Technicians and Specialists Positions
    Jobs in this category require specialized knowledge and skilled manipulation of technology, tools, and machinery – including equipment technicians, tradesmen, installation technicians, and plant operators. The ideal candidates are steady under pressure, dependable, organized, and up-to-date with technical developments.
  4. Operations and Trades Positions
    These jobs require learning performance skills through on-the-job experience – including truck drivers, craft workers, heavy machine operators, and factory workers. These job candidates are calm, conscientious, rule abiding, and willing to be supervised and coached.
  5. Sales and Customer Relations Positions
    These jobs require social interaction while establishing credible relationships – including sales personnel, telemarketers, customer service representatives, and account managers.
    Candidates in this category are even tempered, friendly, driven, competitive, and able to handle conflict appropriately.
  6. Professional Positions
    Jobs in this category require experts with a broad educational background, advanced knowledge and problem-solving skills – including paralegals, engineers, medical assistants, inspectors, and designers. Candidates in this category need to be self-starting, competitive, achievement-oriented, diplomatic, and conscientious.
  7. Managers and Executives Positions
    These jobs require the ability to plan projects, delegate responsibility, recruit team members, and supervise subordinates – including supervisors, team leaders, managers, directors, and vice presidents. Ideal candidates are self-confident, socially skilled, achievement-oriented, and self-starting.

The CPR is an on-line assessment that takes only twenty minutes for candidates to complete but can save hours of headaches for hiring managers. Just think, waitress, doorman, and other positions in your organization filled with people who are really suited to do what they do. Kind of like E-Harmony for jobs!!

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